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> Refund and Cancellation Policy

Refund and Cancellation Policy

Refunds will be issued by funds transfer within 14 working days of receipt of your refund request.

Books and Tools

I will happily exchange or refund at any time, provided the goods are in original condition and packaging and accompanied by proof of purchase. Books that have been signed or dedicated are not refundable. I am unable to refund freight/shipping charges (except in circumstances where the goods are faulty, have been misdescribed or do not match the sample shown).

To return something you must first contact me. I will then give you instructions on how best to return your order so I can process your refund.

E-mail coaching

If you choose not to proceed with an e-mail coaching program, a full refund will be given only when notice by e-mail, phone or snail mail is received by me within 6 weeks of receipt of your payment. No part refunds will be given on e-mail coaching programs.

Zuman International Pty Ltd and I (Dr Amanda Sainsbury-Salis) regret that we cannot accept responsibility for changes in your work commitments or personal circumstances.

Workshops

Please choose your workshop carefully. A refund will be given only when notice by phone, e-mail or snail mail is received at least 7 days before the workshop, or in the case of serious illness if a written request is accompanied by a medical certificate.

Zuman International Pty Ltd and I (Dr Amanda Sainsbury-Salis) regret that we cannot accept responsibility for changes in your work commitments or personal circumstances.

All workshops need a minimum number of registrants to proceed.

If your workshop does not have enough registrants, it will be cancelled and you will be informed by phone or e-mail. Your workshop fee will be refunded in full.

I leave the decision to cancel a workshop to within 48 hours of the workshop commencement to maximize the chances that the minimum number of students will be reached.

In the event of workshop cancellation, I will make every effort to contact you. When registering, please provide your daytime telephone and e-mail contact details accurately. However, final confirmation is your responsibility and you should always check this website one working day before course commencement to confirm that the workshop is going ahead.

What our readers say...

"Dear Dr Amanda, Thank you for liberating me from the guilt trip I've been on every time I eat and giving me the tools I needed to begin losing weight i.e. your satiety rules combined with knowledge of our body's famine reaction and fat brake. I bought your book earlier this year out of desperation, after seeing an add on facebook. I'm so glad I did, since then my husband has read it and I've bought a copy for a friend (I've never previously recommended any weight loss theory that I've read to anyone! as for yours, I can't stop talking about it to everyone I know). Although I did not begin to use it straight away, it did make me change the way I approach food and think about it. It wasn't until about 5 weeks ago that I put it into action and the weight is still coming off very easily. What I didn't have when I began the book was the right motivation to lose the weight for 'me'. After two years of trying to get pregnant with out second child and weighing in at 130 kilograms I knew after numerous tests came back negative, that my weight was the likely culprit. 5wks later I am 7 kilos lighter, and although this may not seem like much for someone who has more than 50 kilos to lose, for me it is huge. I've never lost so much weight so quickly and easily and all while eating 4 decent meals a day. Now that I've begun to eat mostly 'real' foods and cut most of the crap from my diet, I find that my body does not require such large portions so often (because it is not starving due to malnutrition!). I've gotten to the point where I no longer have to pay such close attention to my levels of hunger or satiety, my body self regulates it and I eat accordingly. I always used to watch 'skinny' people eat and wonder how can you eat so little and be full. I know find that I'm doing the same. I'm not skinny yet but my body has learnt to appreciate 'real' wholesome food. Thank you for opening my eyes. God bless you. "

- Josephine Okon, Victoria