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> Refund and Cancellation Policy

Refund and Cancellation Policy

Refunds will be issued by funds transfer within 14 working days of receipt of your refund request.

Books and Tools

I will happily exchange or refund at any time, provided the goods are in original condition and packaging and accompanied by proof of purchase. Books that have been signed or dedicated are not refundable. I am unable to refund freight/shipping charges (except in circumstances where the goods are faulty, have been misdescribed or do not match the sample shown).

To return something you must first contact me. I will then give you instructions on how best to return your order so I can process your refund.

E-mail coaching

If you choose not to proceed with an e-mail coaching program, a full refund will be given only when notice by e-mail, phone or snail mail is received by me within 6 weeks of receipt of your payment. No part refunds will be given on e-mail coaching programs.

Zuman International Pty Ltd and I (Dr Amanda Sainsbury-Salis) regret that we cannot accept responsibility for changes in your work commitments or personal circumstances.

Workshops

Please choose your workshop carefully. A refund will be given only when notice by phone, e-mail or snail mail is received at least 7 days before the workshop, or in the case of serious illness if a written request is accompanied by a medical certificate.

Zuman International Pty Ltd and I (Dr Amanda Sainsbury-Salis) regret that we cannot accept responsibility for changes in your work commitments or personal circumstances.

All workshops need a minimum number of registrants to proceed.

If your workshop does not have enough registrants, it will be cancelled and you will be informed by phone or e-mail. Your workshop fee will be refunded in full.

I leave the decision to cancel a workshop to within 48 hours of the workshop commencement to maximize the chances that the minimum number of students will be reached.

In the event of workshop cancellation, I will make every effort to contact you. When registering, please provide your daytime telephone and e-mail contact details accurately. However, final confirmation is your responsibility and you should always check this website one working day before course commencement to confirm that the workshop is going ahead.

What our readers say...

"Dear Amanda, I recently read your book a second time. The first time I read it, I was impressed but it took me another year before I was ready to seriously have a go. I am now on my third month of keeping a success diary. I have lost 4 kg, 3 in the first month and 1 in the second. I always have eaten a relatively healthy diet but I have had to learn to leave food on my plate. We grow a lot of our own food and I am a dedicated cook, so it was hard to get used to the idea that throwing food away was actually less wasteful than eating it when I have had enough. That was a big challenge, but I think I can do it now. Keeping the success diary has made me more aware of when I am up to 3+ and I can stop before I get to 4+. I was a bit disappointed to only lose 1 kg in March but encouraged by all the stories in your book and in your newsletter that losing weight slowly is the way to lose it for ever. I wonder if the slow down in weight loss is evidence of the Famine reaction setting in? In the past I would have been so discouraged at this point that I would have given up the diet. But this isn’t really a diet that I can give up, but a whole different way of thinking about eating. The really big difference to my weight loss attempts this time is that I got the exercise component. I never found ‘going for a walk’ very meaningful, so now I park the car 2kms away from the shops or wherever I am going and walk 2kms there and 2kms back, which feels more meaningful to me. I think in the past I didn’t walk for long enough to experience the benefits of walking and gave up on it because it was time consuming and pointless. Now I have lost weight and sleep better and feel more energetic. I am addicted to my pedometer and try to do 12, 000 steps 4 times a week and 10,000 the other days. I really think this is why I have been able to lose weight this time, more meaningful than my eating patterns. Thank you for your work and I look forward to reading the new book when it is finished. Sally"

- Sally, Forth, Tasmania