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> Refund and Cancellation Policy

Refund and Cancellation Policy

Refunds will be issued by funds transfer within 14 working days of receipt of your refund request.

Books and Tools

I will happily exchange or refund at any time, provided the goods are in original condition and packaging and accompanied by proof of purchase. Books that have been signed or dedicated are not refundable. I am unable to refund freight/shipping charges (except in circumstances where the goods are faulty, have been misdescribed or do not match the sample shown).

To return something you must first contact me. I will then give you instructions on how best to return your order so I can process your refund.

E-mail coaching

If you choose not to proceed with an e-mail coaching program, a full refund will be given only when notice by e-mail, phone or snail mail is received by me within 6 weeks of receipt of your payment. No part refunds will be given on e-mail coaching programs.

Zuman International Pty Ltd and I (Dr Amanda Sainsbury-Salis) regret that we cannot accept responsibility for changes in your work commitments or personal circumstances.


Please choose your workshop carefully. A refund will be given only when notice by phone, e-mail or snail mail is received at least 7 days before the workshop, or in the case of serious illness if a written request is accompanied by a medical certificate.

Zuman International Pty Ltd and I (Dr Amanda Sainsbury-Salis) regret that we cannot accept responsibility for changes in your work commitments or personal circumstances.

All workshops need a minimum number of registrants to proceed.

If your workshop does not have enough registrants, it will be cancelled and you will be informed by phone or e-mail. Your workshop fee will be refunded in full.

I leave the decision to cancel a workshop to within 48 hours of the workshop commencement to maximize the chances that the minimum number of students will be reached.

In the event of workshop cancellation, I will make every effort to contact you. When registering, please provide your daytime telephone and e-mail contact details accurately. However, final confirmation is your responsibility and you should always check this website one working day before course commencement to confirm that the workshop is going ahead.

What the experts say...

"Dear Amanda, I just wanted to write you an email to thank you for changing my life in such an important way. I was an overweight child and obese as a young adult consequently most of my life has been about battling with my weight. After losing weight with a popular weigh loss group when I was 19 I thought I had solved the problem but I was wrong. Post weight loss I could no longer lead a normal life if I wanted to stay thin. I would breakdown in tears every time I had to go out for dinner because I knew it would result in more weight gain and I began to exercise obsessively and get furious if anything interfered with my grueling regime. This abnormal behavior did not help my weight problem though and after a year of gradual gain I began cycles of starving myself, which would inevitably be followed by a binge. This went on for two years with me trying to hide my problem from people. Within 4 years I had gained 8 of the 20 kilos I had originally lost. A year ago I read your book and at first I thought it must be too good to be true because the only way I had ever known weight loss to happen was through starvation and suffering. Six months later however I decided I had nothing to lose by giving it ago. The change has been gradual. Firstly I threw out my scales then I started drinking full cream milk (something I have longed to do since I was 12 years old when I was first forced to swap to skim milk because of my weight problem). After this I worked on being able to gauge when I was full (I never had a problem gauging hunger). This took a long time because I was so used to eating carefully weighed portions. In six short months, though, the binging has stopped, I no longer have a breakdown at the thought of going out to dinner and I have already lost 4 kilos. So thank you Amanda, your wise words have given me the courage to change for good and now I know I will never have to be fat again."

- Hayley, QLD